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Payment Method Verification & Documents

Overview

After adding a bank account, it may require verification before it can be used for transactions. Verification ensures the account belongs to your business.

When You Would Use This

Your bank account shows as (Pending) and you have been asked to upload supporting documents.

How It Works

If verification is needed, you will be prompted to upload a document that confirms the account details. This can happen during onboarding (via the checklist) or from the Payment Accounts section in Settings.

Steps

  1. Go to Settings > Payment Accounts > External Accounts, or follow the prompt on your onboarding checklist.
  2. Find the bank account that needs verification.
  3. Click Upload Document.
  4. Upload a bank statement or bank ownership letter showing:
    • Account holder name
    • Bank name
    • Account number
  5. Submit the document.

The document must clearly show the account holder name, bank name, and account number. The account holder name must match the name on your LiquidTrust account, or the bank account will be rejected.

What Happens Next

The document will be reviewed. Once approved, the payment method status will change from (Pending) to approved, and you can use it for transactions.

We review your document within 1–2 business days of receiving it. That means by end of business day, not a set number of hours. Business days are Monday through Friday.

If any information is missing or unclear, we'll email you asking for more documentation. Please resubmit as described in that email. The 1–2 business day window starts again once we receive it.

Notes

  • If you have multiple unverified bank accounts, you will be asked to select which account you are uploading documents for.
  • Accepted documents include bank statements and bank ownership documents that clearly show the required information.

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