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Verifying Your Business

Overview

Before you can send or receive payments, your business must complete a verification process. This is required for regulatory compliance and ensures the safety of all transactions on the platform.

When You Would Use This

Business verification begins automatically after you create your account. Your dashboard will display an onboarding checklist to guide you through each step.

How It Works

Verification involves three main areas:

  1. Business details — information about your company
  2. Business documents — supporting documentation
  3. Identity verification — for owners and administrators

What we ask for depends on your account, and we may ask for more as we go.

Steps

1. Business Details

For a business, you will provide:

  • Business name and DBA (if applicable)
  • Country of registration and entity type
  • Tax ID
  • Business address (street, city, state/region, postal code)
  • Phone number, business description, and website

For an individual or sole proprietor, you will provide:

  • Your name and location
  • Entity type and tax ID
  • Address, phone, business description, and website or LinkedIn

You will also add any additional business owners (up to 4) and administrators.

2. Business Documents

Upload required documents based on your entity type. Common document types include:

  • Tax ID documentation
  • Articles of Incorporation or Organization
  • Certificate of Formation
  • Operating Agreement
  • Bylaws
  • Business License

3. Owner & Admin Identity Verification (KYC)

Each owner and administrator must complete identity verification:

  1. Enter personal details (name, date of birth, tax ID/SSN, address).
  2. Complete identity verification with a government-issued ID and a selfie check.

If you have added other owners or administrators, they will receive an email with a link to complete their own verification.

Business Verification Status

We start reviewing your account once everyone on it has verified. The review takes 1–2 business days once we have everything we need. If we need more, we'll email you with the subject "We need more information to complete your verification."

You can check your verification status in Settings > Business Profile.

> Note: Your verification status describes your business verification, not individual payments or payment methods. If a specific payment shows "Under Review," that is a separate issue unrelated to your business verification — see Troubleshooting Delayed Payments.

What Happens Next

We start reviewing your business once everyone on the account has verified. The review takes 1–2 business days once all required information and documents are submitted. That means by end of business day, not a set number of hours. If we ask for more information, the 1–2 business day window starts again once we receive it.

Once your business is verified, you can add a payment method and begin sending and receiving payments.

While your application is being reviewed, you can't add documents. If we need anything else, we'll email you and open a way for you to upload it.

Notes

  • You may be asked to provide additional documents if verification cannot be completed automatically.
  • Each owner and admin must complete identity verification individually.
  • A payment method must also be added before you can transact.

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