Troubleshooting Delayed Payments
Overview
Payments may occasionally take longer than expected to process. This article covers common causes and what you can do.
Common Causes
- Bank holidays — transfers do not process on bank holidays. Your dashboard displays a notification when upcoming bank holidays may affect processing.
- Intermediary bank processing — international wire transfers may pass through intermediary banks, which can add processing time.
- Verification checks — if your account verification is incomplete, you may receive an email asking you
- Incorrect payment details — if bank account details are incorrect, the transfer may fail or be returned.
- Wire not yet sent — if a wire-funded payment shows "Awaiting wire transfer," the wire may not have been sent or received yet.
- **Payment returned — if your bank account details are incorrect (wrong account type, closed account, etc.), the payment may be returned and will show as Under Review. Contact support — this status requires action and will not resolve on its own.
What You Can Do
- Check the transaction status on the Transactions page for the latest updates.
- If you funded via wire, confirm that you clicked I've Sent the Wire after sending the transfer from your bank.
- Verify that your bank account details are correct in Settings > Payment Accounts.
- If the delay persists, contact support for assistance.