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Requesting Release

Overview

Once funds are held in escrow and the agreed work or deliverables are complete, the payee can request that the funds be released.

When You Would Use This

You are the payee on a Protected Pay transaction, the status is Funds In Escrow, and you have completed the deliverables or conditions agreed upon.

How It Works

Requesting release notifies the payer that you believe the conditions have been met. The payer then reviews and decides whether to release the funds or take other action.

Steps

  1. Open the Protected Pay transaction from your Dashboard (To-Do section) or the Transactions page.
  2. Click Request Release.
  3. In the release request form:
  • Confirm that deliverables are complete by checking the confirmation checkbox.
  • Optionally attach an invoice or add notes.
  • Select your preferred payout method for receiving the funds.
  1. Click Confirm to submit the request.

What Happens Next

The payer will be notified that you have requested release. They can then:

  • Release Funds — approve the release and send funds to your balance
  • Dispute — open a dispute if they believe conditions have not been met

If an approval policy applies, a manager may need to approve the release before the payer can act.

Notes

  • You can only request release when the transaction status is Funds In Escrow.
  • The payer is not required to release immediately — they will review the request first.

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